Bonneville Phoenix IT Manager
Posted on 2019-12-02
By KPKX, KTAR, KTAR Bonneville International Corporation
Bonneville International has been a leader in broadcasting for over 50 years, with a mission to build up, connect, inform and celebrate communities and families across our markets. We currently own and operate 22 radio stations in Seattle, Phoenix, Denver, San Francisco, Sacramento and Salt Lake City, along with the NBC Affiliate TV station, KSL TV 5, in Salt Lake. Were proud of our history, and we want talented people to join us as we continue to grow!
IT Manager will use knowledge of all IT systems, hardware and software used in the environment to manage and support the infrastructure and provide end user support on hardware, software, and systems with excellent customer service. The IT Manager will also provide backup support and troubleshooting for the engineers on broadcast technologies and equipment.
Administer group policies, users and groups in Microsoft Active Directory system and maintain structure including creation, deletion, troubleshooting and support
Manage individual user access to Microsoft Office 365 applications and features
Administer user mailboxes, distribution groups and spam filtering service on the Exchange email system
Use ticketing system to track resolution of support issues and maintain efficiency of work by closing trouble tickets in a reasonable amount of time and verifying problems are resolved
Use Desktop management software to ensure that security measures are in place and up to date such as AntiVirus and machine security patches
Use Desktop management software to monitor desktop inventory and report to department managers on systems that are due for replacement
Maintain configuration of wired and wireless networks to maintain security in accordance with corporate guidelines
Manage enterprise and broadcast servers including patching, backups, and file system access control
Provide support for on-air critical systems: NewsBoss, AudioVault, Zetta, Wheatstone, Burk transmitter remote control software (includes SNMP)
Prioritize tasks based on impact to users, business and broadcasts
Purchase appropriate equipment from approved vendors to maximize savings with LDS Church-negotiated contracts
Help maintain computers and peripherals and track where they are deployed
Proactively notify users of changes, upgrades and maintenance windows and address any concerns
Collaborate effectively in a team environment with corporate to ensure consistency of operations across Bonneville markets and coordinate with corporate on a 3-5 year plan and provide suggestions that add to Bonneville strategic needs
Provide backup for station engineering staff with ability to troubleshoot broadcast equipment and provide support when needed
Set annual goals and review progress with manager each quarter
Work assigned regular hours with flexibility to work additional hours if needed to meet deadlines including weekends, holidays, evenings, etc.
Work a regular, rotating 24/7 on-call schedule with other members of the department in order to ensure emergency response to critical, service-affecting issues
Work in compliance with Company policies and procedures.
Other duties, as assigned
REQUIRED SKILLS & EXPERIENCE:
Two years post high school education or equivalent related experience in the computer field
Knowledge of Microsoft Active Directory, Microsoft Office 365, and Microsoft Exchange email systems and structures including creation, troubleshooting and support of group policies, users, groups, mailboxes and distribution groups
Ability to install, configure and maintain Windows and Apple operating systems
Knowledge of computer and server hardware components and how to troubleshoot and repair them
Exhibit excellent customer service skills including friendly approachable demeanor, patience when dealing with difficult users and an ability to maintain a calm, level-headed approach while under pressure or in difficult situations
Communicate effectively using non-technical language
Understand wired and wireless network functions including addressing, sub-netting and routing
Ability to create written documentation of work completed
Good troubleshooting and problem solving skills using organized methods
Technical aptitude to learn new technologies including those used in broadcasting
Work effectively in a team environment and collaborate with colleagues
Receive, process, and maintain information through oral and/or written communication effectively.
Substantial physical movements (motions) of the wrists, hands, and/or fingers.
Ability to extend hand(s) and arm(s) in any direction with good eye and hand coordination.
Lift, move, and carry up to 50 pounds on occasion.
Bonneville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran are encouraged to apply.
HOW TO APPLY:
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Job posted by an Equal Opportunity Employer