LEVEL 2 HELP DESK TECHNICIAN-Denver
Posted on 2016-11-21
By Rocky Mountain Public Broadcasting Network, Inc Rocky Mountain Public Broadcasting Network, Inc
One of the nation’s largest and most cutting-edge public media companies is seeking a dynamic, organized and effective Help Desk Technician to provide onsite and remote support for computer hardware and software to regional staff for desktops, laptops, and hand-held devices.
The ideal candidate will be a highly motivated team player who is able to work independently. You should be able to adopt, and adapt to, emerging technologies. Be willing to train others, and be trained, in new applications on server, desktop, mobile, and other supporting devices. Be willing to receive additional education or certifications as necessary. Have strong interpersonal and communication skills.
TYPICAL DUTIES: Perform technical support, troubleshooting and tuning for desktops, laptops, and mobile devices when issues are reported to support desk via ticketing system. Perform implementation and maintenance for desktops, laptops, and mobile devices to ensure maximum up-time. Perform desktop and laptop system image management and deployment. Perform new user setup and training as needed, including PCs and mobile devices. Understand and implement security best practices within network design and work with security specialists to minimize vulnerabilities. Maintain system inventory and documentation, run system reports and set up new ones as needed. Perform general printer monitoring and low level maintenance.
QUALIFICATIONS: AA/AS degree in Management Information Systems, Computer Science, or Information Technology. 1 to 2 years’ experience supporting PC hardware, Windows and Mac operating systems, and applicable software. Experience with Microsoft Operating Systems and Office Suite; Active Directory account creation, password resets, group membership changes within a system such as ManageEngine; VPN support for users and VPN Administration; support and setup of Android devices, iOS devices, and others; remote support of users via remote control tools such as RDP or TeamViewer; ability to install and troubleshoot printing issues remotely; experience imaging and deploying new and replacement laptop and desktop equipment; knowledge of Windows 7 and Windows 10; Office 365 administration.
HOW TO APPLY:
PROCEDURE FOR APPLICATION: Persons interested in this position should submit the following items via email to firstname.lastname@example.org and please reference "Level 2 Help Desk Technician" in the subject line.
1. A cover letter detailing how the applicants qualifications fit the needs of RMPBS.
2. A résumé detailing education, training, salary history, and employment experience.
3. Names, addresses, and phone numbers of at least three professional references with a thorough knowledge of the applicants professional experience and achievements
4. Salary requirements.
Position will be posted at www.rmpbs.org/jobs until filled. No phone calls please.
KRMA-TV/KTSC-TV/KRMJ-TV/KRMU-TV/KRMZ-TV and KUVO-FM/KVJZ-FM are licensed to and operated by Rocky Mountain Public Broadcasting Network, Inc., as non-commercial public television and radio. Rocky Mountain Public Broadcasting Network, Inc. is an equal opportunity employer.