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IT Support Technician


This position assists FTS personnel with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and repair of computers systems and peripherals within established FTS standards and guidelines. Activities require interaction with other members of the FTS IT team to diagnose and resolve unique, non-recurring problems. The employee in this position also assists in the maintenance, deployment, and problem solving associated with servers and networking devices. Work is performed with little supervision and requires initiative and judgment. 



Functions/Responsibilities: Provide PC technical support to FTS employees. This includes the installation, configuration, and ongoing usability of desktop laptop computers, mobile devices and peripheral

technology. Ensure systems interconnect seamlessly with diverse systems and Active Directory resources. Back up station’s IT Manager and assist with maintaining station’s servers and network. This

includes technical support for the file servers on the “primary Active Directory domain”. Recommends and performs hardware and software upgrades on systems to ensure security, reliability, performance and longevity. Ensure system configurations and operations are in compliance with company policies and procedures. Maintain hardware/software inventories for all IT managed technologies. Works with support vendors to troubleshoot technical problems on PCs, servers and software. Assist with the creation and maintenance of technical documents used for planning and support of local servers and networks. Deploy new or upgraded technologies as defined in approved projects. Assist in information gathering associated with asset management and IT initiatives on an as-needed basis.



Experience & Job Skills: 5+ years supporting Windows PCs, Servers; 3+ years supporting a user base >75 people; 2+ years’ basic IP networking. Must be able to resolve issues and isolate faults methodically. Able to follow defined procedure and processes. Able to deal with frequent change, and unexpected events. Demonstrates accuracy and thoroughness. Exhibits sound and accurate judgment and logical reasoning. Ability to learn quickly. BS / BA in Computer Science (or equivalent in experience)


Relevant Technologies:

OS: MS/Windows Server 2008/2012 and MS Windows 7/10 Hardware Platforms: HP Desktop and ProLiant Servers, Cisco Switches. Tablets and Smartphones.


Applications/Software: MS Office, McAfee Antivirus , Microsoft SCCM, BackupExec, Ghost (or equivalent), and PGP disk encryption




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DEADLINE: 2016-10-12