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Receptionist/Audience Services Representative

JOB DESCRIPTION:
One of the nationís largest and most cutting-edge public media companies is seeking a driven, customer-focused people person who is interested in learning and working in multiple facets of our high-performing team. The ideal candidate for the position of Receptionist/Audience Services Representative has a passion for the nonprofit/public media sector and a desire to lead successful customer service interactions on the phone, in person and through email. This position serves as the front-line contact for anyone visiting our flagship station in Denver, as well as provides support to the Executive Office, Community Engagement, and other departments, as needed. In the past, this position has served as a springboard for advancement for effective, self-motivated individuals looking to achieve their longer term career goals. Database and customer service experience desired.

RESPONSIBILITIES:
TYPICAL DUTIES: Serves as station first contact and receptionist for Rocky Mountain PBS and KUVO public radio. Serves as a member of the Capital Campaign administration/support team. Serves as back-up for the Executive Assistant to the CEO. Assists with Community Engagement projects, from planning events to volunteer coordination. Interacts with the public by properly identifying and routing incoming calls, inquiries, and visitors, and assisting with viewer emails. Maintains building access with regard to front entrance during normal business hours including accurately logging all visitors and guests admitted. Distributes daily incoming mail, signs for deliveries and notifies employees of packages received. Responsible for the maintenance of supplies and servicing needs of the mailing equipment. Also provides training on the postage machine as needed. Responsible for maintaining the procedure manual for the receptionist/front desk duties by updating as necessary. In addition, will train all internal staff, volunteers and/or temporary help who assist with the receptionist duties on the necessary functions. Recruit and manage volunteers and staff to ensure the front desk has complete coverage during business hours. Performs other duties and projects as assigned in order to cross-train in other departments to identify strengths and opportunities to advance the work of Rocky Mountain PBS and its portfolio of brands.

REQUIREMENTS:
QUALIFICATIONS: Four-year college degree or an equivalent combination of education and experience are required. Ability to deal in person and by telephone and email with a variety of individuals with tact and efficiency a must. Demonstrated PC experience to include Microsoft Office software including Word, Excel and Outlook required. Demonstrated excellence as an effective oral and written communicator necessary. Data management skills and great attention to detail desired. Strong customer service and administrative skills a must. Spanish language skills a plus.

HOW TO APPLY:

PROCEDURE FOR APPLICATION: Persons interested in this position should submit the following items via email to jobs@rmpbs.org and please put "Receptionist/Audience Service Representative" in the subject line.

  1. A cover letter detailing how the applicant's qualifications fit the needs of RMPBS and information on how the applicant found out about the job opening.
  2. A resume detailing education, training, salary history, and employment experience.
  3. Names, addresses, and phone numbers of at least three professional references with a thorough knowledge of the applicant's professional experience and achievements
  4. Compensation requirements.

Position will be posted at www.rmpbs.org/jobs until filled. No phone calls please.

KRMA-TV/KTSC-TV/KRMJ-TV/KRMU-TV/KRMZ-TV and KUVO-FM/KVJZ-FM are licensed to and operated by Rocky Mountain Public Broadcasting Network, Inc., as non-commercial public television and radio. Rocky Mountain Public Broadcasting Network, Inc. is an equal opportunity employer.

DEADLINE: 2016-01-17