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IT Support Technician

JOB DESCRIPTION:
One of the nation`s largest and most cutting-edge public media companies is seeking a dynamic, organized and effective IT Support Technician to provide onsite and remote assistance of computer hardware and software to regional staff for desktops, laptops, servers, and hand-held devices.

The ideal candidate will be a highly motivated team player who is able to work independently. You should be able to adopt, and adapt to, emerging technologies. Be willing to train others, and be trained, in new applications on server, desktop, mobile, and other supporting devices. Be willing to receive additional education or certifications as necessary. Have strong interpersonal and communication skills.

RESPONSIBILITIES:
TYPICAL DUTIES: Perform technical support, troubleshooting and tuning for desktop, laptop, and PDA systems when issues are reported to support desk. Perform implementation and maintenance for desktop, laptop, and PDA systems to ensure maximum up-time. Perform desktop and laptop system image management and deployment. Perform new user setup and training as needed, including PC, cell phone, and PBX phone systems. Understand and implement security best practices within network design and work with security specialists to minimize vulnerabilities. Run system reports and set up new ones as needed. Perform general printer monitoring and low level maintenance. General maintenance on PBX phone system.

REQUIREMENTS:
QUALIFICATIONS: Bachelor`s degree required. BA/BS degree in Management Information Systems, Computer Science, or Information Technology preferred. 1 to 2 years` experience supporting PC hardware, Windows and Mac operating systems, and applicable software. Experience with Microsoft Operating Systems and Office Suite; Active Directory account creation, password resets, group membership changes; VPN support for users and VPN Administration; support and setup of Android devices, iOS devices, and others; remote support of users via Remote Control tools; ability to install and troubleshoot printing issues remotely; experience imaging and deploying new and replacement laptop and desktop equipment ; exposure to Windows Server 2008 and 2012; knowledge of Windows 7; Office 365 administration; SharePoint administration.

HOW TO APPLY:
PROCEDURE FOR APPLICATION: Persons interested in this position should submit the following items via email to hr@rmpbs.org and please put "IT Support Technician" in the subject line.

  1. A cover letter detailing how the applicant's qualifications fit the needs of RMPBS.
  2. A resume detailing education, training, salary history, and employment experience.
  3. Names, addresses, and phone numbers of at least three professional references with a thorough knowledge of the applicant's professional experience and achievements
  4. Salary requirements.
Position will be posted at www.rmpbs.org/jobs until filled. No phone calls please.

KRMA-TV/KTSC-TV/KRMJ-TV/KRMU-TV/KRMZ-TV and KUVO-FM/KVJZ-FM are licensed to and operated by Rocky Mountain Public Broadcasting Network, Inc., as non-commercial public television and radio. Rocky Mountain Public Broadcasting Network, Inc. is an equal opportunity employer.

DEADLINE: 2015-02-10