IT & Broadcast Support Engineer
Posted on 2014-08-15
By Rocky Mountain Public Broadcasting Network, Inc Rocky Mountain Public Broadcasting Network, Inc
Rocky Mountain PBS is looking for an IT & Broadcast Support Engineer. This person will work closely with the IT Systems Administrator to provide networking and Windows OS desktop support to staff in Denver as well as our regional offices on the Western Slope and Southern Colorado. This person will directly interface with contracted networking and security vendors as needed, while reducing reliance upon the contractor for day-to-day networking tasks specifically. This person will work mainly in our Denver office, however occasional travel to regional offices in Colorado may be required.
TYPICAL DUTIES: Provide technical support for IP networking and security across regional administrative and broadcast facilities in Colorado, including equipment installation, preventative maintenance, repairs and training in the use of hardware and software. Isolate network problems and work with 3rd party vendors and other resources for resolution. Update and upgrade network servers, systems and software. Provide desktop, laptop and printer support to users working with Windows software applications, including Windows OS and Microsoft Office and Outlook 365 products. Maintain the security and integrity of the desktop environment; apply patches and updates as needed and deploy, restore, repair and upgrade hardware and software as needed. Create detailed documentation for Engineering and IT departments, including inventory databases of hardware, software and IP addressing. Support broadcast network workstations, servers, satellite receivers, switching/networking, NICs, monitoring and broadcast equipment. Install, configure, and troubleshoot program delivery platforms from multiple vendors. Provide periodic on-call support requiring availability both via cell phone and physical access to the network within one-hour.
QUALIFICATIONS: Bachelor's Degree in an IT related field, and 2-3 years of experience providing desktop and network support. Certifications such as SBE CTO, CompTIA A+ or CompTIA CDIA are desirable. Strong understanding of IP addressing in the configuration of LANs/VLANs/WANs, of VPN implementation, and of IP switchers, routers and firewalls. Strong understanding of security in systems administration work. Active Directory, network printing, file sharing and security experience. Experience in a broadcast environment is a plus. Excellent customer service skills; strong commitment to customer service. Excellent coordination, collaboration, writing, and verbal communication skills. Strong analytical and organizational skills; project planning and project management skills preferred. Ability to multi-task & work independently, and within a team, under pressure. MAC OS experience a plus. Database management a plus. Programming experience a plus. Regular and consistent on site attendance is required. Ability to work some nights and weekends as scheduled. Must possess a valid driver’s license, with the ability to travel in state. Must be able to lift 50lbs.
HOW TO APPLY:
PROCEDURE FOR APPLICATION: Persons interested in this position should submit the following items via email to email@example.com. Please put IT Broadcast Support Engineer in the subject line. 1. A cover letter detailing how the applicant's qualifications fit RMPBS' needs and stating how you found out about this opening. 2. A résumé detailing education, training, salary history, and employment experience. 3. Names, addresses, and phone numbers of at least three professional references with a thorough knowledge of the applicant's professional experience and achievements. 4. Salary requirements. Posted at www.rmpbs.org/jobs until filled - no phone calls please. KRMA-TV/KTSC-TV/KRMJ-TV/KRMU-TV/KRMZ-TV and KUVO-FM/KVJZ-FM are licensed to and operated by Rocky Mountain Public Broadcasting Network, Inc., as non-commercial public television and radio stations. We are an Equal Opportunity Employer.