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Digital Support Developer

JOB DESCRIPTION:
Entercom, the fifth largest Radio broadcaster in the U.S., is seeking a Support Developer to join our Digital team. The Digital Support Developer will be a key team member assigned to managing day-to-day digital tasks, quality assurance, and support to our development team. This Support Developer is based in Portland, OR.

RESPONSIBILITIES:
• Assist Customer Service Manager to oversee our Digital ticket management system • Manage and fulfill tickets • Work closely with our 23 markets to help troubleshoot problems • Ongoing Q/A of our digital assets • Work closely with our development team and assist where needed • Manage user accounts for all our Digital platforms • Maintain understanding of our evolving digital asset platforms

REQUIREMENTS:
Ideal Profile: • Experiencing with learning and/or managing multiple content management systems and vendor dashboard systems. • Strong understanding of ticket systems (in particular Zendesk & JIRA) • Customer service mind-set with support experience is a must • Ability to learn quickly • Great team player with excellent communication skills • Ability to multi-task with other digital team members in multiple markets • Ability to work in a fast-paced environment, be a self starters, and keep a cool head Requirements • 3+ years of HTML/CSS • Basic understanding of WordPress (Drupal experience a plus) • Working knowledge of responsive websites and best practices • Knowledge of Google Webmaster Tools/Analytics • Basic knowledge of FTP and SSH/Command Line • Experience in Quality Assurance: • Understanding of web standards and accessibility, emphasis on cross browser testing • Knowledge of the JavaScript Error Console, Firebug, or preferred Web Developer Toolbar(s) • Javascript, jQuery and PHP a plus • Experience with LAMP stack is a plus • Basic understanding of MySQL is a plus

HOW TO APPLY:
To be considered for this position, please apply online at www.entercom.com and click on “Careers”. No Phone Calls Entercom Portland is an Equal Opportunity Employer.

DEADLINE: 2014-05-31